Frequently Asked Questions
Shipping & delivery
Currently, we only provide shipping to mainland UK.
We offer a 24-Hour Next Working Day Royal Mail tracked service. Shipping costs are £3.99 for orders under £40, and shipping is free for orders over £40.
Orders are dispatched from Monday to Friday (excluding Bank Holidays). The order cut-off time for Next Working Day Delivery is 2 pm Monday to Friday.
Please review our shipping policy in the footer menu to find estimated delivery times based on the day you place your order. Keep in mind that these times are subject to courier operations and may vary.
Returns & refunds
bsolutely, we're here to assist. You have a 30-day window from the original purchase to return our products. To be eligible for a return, ensure that:
- The product was purchased within the last 30 days.
- The product is in its original packaging.
- The product isn't used or damaged. Please note that we do not accept returns of COVID test kits.
Prior to sending the product back, please contact us via:
- Phone: 0333 400 7400
- Email: sales@CovidTests.co.uk
Shipping charges related to product returns are non-refundable. You're responsible for covering the shipping costs and the risk of loss or damage during the return shipping process, both to and from CovidTests.co.uk.
If you receive a damaged product, please notify us immediately for assistance.
Yes, sale items are eligible for refunds.
CovidTests.co.uk is a trusted supplier of COVID-19 rapid antigen tests. We provide a range of lateral flow testing kits that have received approval from the UK Government. These kits are suitable for both day-to-day use and travel testing.
Our journey commenced with Hillside Hand Dryers, a brand specializing in Dyson Airblade machines and spare parts. In response to the COVID-19 pandemic in 2020, we launched HandStations, aimed at offering high-quality, affordable hand sanitization products. With the launch of CovidTests.co.uk, our mission is to offer dependable and cost-effective COVID-19 travel testing to contribute to a return to normalcy.
We envision a world where pre-pandemic life is restored, where individuals return to their offices, families reunite, and travel becomes a joyful experience without fear. Frequent COVID-19 testing will play a key role in this transition, ensuring health and safety for all.
Need more help? Contact us